Ordering & Shipping

At Moody Ave. we value our customers as our own family, which is why customer service has always been our top core value & that will never change. We insist that you are 100% satisfied with your purchase & experience. 

Please reach out if you have any questions about any of our products or if there is anything we can do to help serve you better at inquiry@moodyave.com 


ORDER PROCESSING

Moody Ave. currently has a 48-72 business hours processing time for all orders regardless of the shipping method chosen.

 

Business hours are Monday to Friday & any order placed over the weekend may be processed as soon as we return to the shop on Monday!

 

Should you need to expedite your order, please leave us a note in your cart before checking out & we will try our best to accommodate your desires.

 

ORDER SHIPPING

***PLEASE NOTE*** Due to extreme heat during certain months in Texas, we will only ship Monday through Wednesday to ensure your candle(s) are in the best condition upon arrival.  This is typically May through September in Texas. 


Starting October through April we will ship Monday through Friday.  We do not ship on nationally celebrated holidays.


We will offer free USPS shipping for all orders over $75 with promo code listed on the homepage.


You will receive a shipping notification with tracking information once your order has left our loving hands. 


Moody Ave. currently ships all orders via USPS Priority Mail from our shop in McKinney, TX. 



PAYMENT METHODS

At this time we are accepting Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay & our very own Moody Ave.Gift Cards.